FAQ

When will my order arrive?

As a small business we take pride in our products. All products are made to order and are usually shipped out within 7 to 14 business days. We receive a high number of orders daily and do our very best to get them out to our customers as soon as we can.

During high seasons you may experience delays in your order. We are not responsible for how long an order takes to ship to you once it has left our facility.

Please keep in mind:

Arrival Time = Processing Time + Production Time + Shipping Time

Thank you for all your continuous love and support!

How do I care of embroidered and heat transferred clothing?

Wash inside out using mild detergent with cold water. We highly recommend washing separately for the first 1-2 washes to prevent color transfer. Dry at a low/tumble setting with a dry sheet or for best results hang dry. Do not iron directly on the design.

The more love you show your clothing, the more they will love you back!

What about shipping costs?

Upon checkout, you may choose the shipping option you wish to use. Free Shipping on orders over $100 within the Continental US. Orders using free shipping will be sent out using USPS First Class or UPS Ground. If you need you item rushed, you can upgrade your shipping by selecting expedited shipping at check out for an additional cost. The shipping fees that you see at checkout are discounted fees straight from the shipping carrier. 

Do you ship outside of the United States?

We now offer shipping to Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Greece, Greenland, Iceland, Ireland, Italy, Luxembourg, Netherlands, North Macedonia, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, Albania, Belarus, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Estonia, Hungary, Jersey, Latvia, Lithuania, Malta, Moldova, Monaco, Montenegro, Romania, Ukraine, Vatican City, Mexico, Australia, Chile, Serbia, Slovakia, Equatorial Guinea, Argentina, Brazil, Cuba, and Ecuador. All international customers are responsible to pay for their local customs (VAT) fees if applicable.

Will my product look exactly like the image?

No two items will come out the exact same. The design pattern will be the same, but the exact placements of the embroidered or bleached areas, and the intensity of bleached colors, will all vary product to product.

My vinyl looks a little wrinkled after being washed?

Occasionally, the vinyl may come out looking a little wrinkled after being washed; this is normal. To make your vinyl look new again. Place a piece of parchment paper over your vinyl and press with a warm iron. Never iron directly on the vinyl.

What brand will my clothing product be?

We currently purchase from several suppliers depending on the supply and demand. Brands and colors may vary. 

When will you restock an item?

We restock items as soon as we are able to order and receive our blanks. Our wholesales are sometimes out of popular products, so we must wait until they restock, so we too are able to restock. We restock what is available to us on a regular basis. 

 

 

 

 

 

 

Behind Firefly

Hey!

My name is Isabelle and I started Firefly Shop when I was 17! Just a college student with a dream to start her own small business creating products she loved. With the continuous love and support from my family, friends, and all of YOU, this dream has become a reality.

This has been an incredible journey, and I can't wait to see what the future has in store. Come on this journey with me! We're gonna have a blast! :)

Why Firefly?

A firefly reminds us of the importance of our inner character. The light from fireflies represents hope, guidance, inspiration, and awakening.

As you watch a firefly dance gracefully across the sky, it becomes impossible to be uninspired. The cheerful firefly brings the gift of self-illumination, and freedom of spirit by reminding us that as long as we believe, anything is possible.

At Firefly we believe that it is important to find that inner light to guide us through life's journey, and our handmade clothing and accessories are a way for you to express life's adventures. 

We let the light guide us during the creation of our collections, as we find inspiration in everything around us.

Explore our collections and find the one that inspires you!