Shipping Policy

Shipping Policy

All items are shipped out of Los Angeles, U.S.A.

WITHIN THE U.S.A

Most items are usually shipped out within 2-14 business days. Please allow ample delivery time to receive your order. We know you are just as excited to receive your product(s) as we are sending them!

Free Shipping on orders over $100 within the Continental US. Orders using free shipping will be sent out using USPS First Class or UPS Ground.

Please note that all embroidery products require additional processing time.

INTERNATIONAL

We now offer shipping to Australia, Austria, Albania, Argentina, Belarus, Belgium,  Bosnia & Herzegovina, Brazil, Bulgaria, Canada, Chile, Colombia, Croatia, Cuba, Cyprus, Czechia, Denmark, Ecuador, Estonia,  Equatorial Guinea, Finland, France, Germany, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Kuwait, Latvia, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Mexico, Norway, Poland, Portugal, Romania, Russia, Serbia, Slovakia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Arab Emirates, United Kingdom, and Vatican City.

 All international customers are responsible to pay for their local customs (VAT) fees if applicable. 

We are not responsible for any unpaid customs fees or returned packages due to failure of payment of those fees.
All items will be shipped out within 2-14 days. Please allow ample delivery time to receive your order after that time. We know you are just as excited to receive your product(s) as we are sending them!
Please note that all embroidery products require additional processing time.

Lost Orders or Mis-routed Orders
Our responsibility with shipping is to get your order to the courier.  In some rare cases the US Postal Service and other couriers may lose your package or more likely, deliver it to the wrong address. We cannot be held responsible for a lost or misplaced packages once they reache the courier and during holiday periods of heavy shipping, couriers often misplace or make mistakes delivering packages that take time to for them to correct. If your shipment tracking shows delivered and you did not receive it, you must check with your local post office branch or other courier as most cases we find they mistakenly deliver to the wrong address.  When the packages are scanned as "Delivered" they record the GPS coordinates of the exact delivery location and can retrieve it for you if it was indeed delivered to the wrong address. 

IMPORTANT: Please note that COVID-19 has had a serious impact on USPS and UPS shipments. Please allow a few extra days for delivery just in case there are any delays in transit. Thank you!

◆ Sending as a gift? Don't worry; Contact us and we will make sure not to include any paper invoices in our packaging!

Behind Firefly

Hey!

My name is Isabelle and I started Firefly Shop when I was 17! Just a college student with a dream to start her own small business creating products she loved. With the continuous love and support from my family, friends, and all of YOU, this dream has become a reality.

This has been an incredible journey, and I can't wait to see what the future has in store. Come on this journey with me! We're gonna have a blast! :)

Why Firefly?

A firefly reminds us of the importance of our inner character. The light from fireflies represents hope, guidance, inspiration, and awakening.

As you watch a firefly dance gracefully across the sky, it becomes impossible to be uninspired. The cheerful firefly brings the gift of self-illumination, and freedom of spirit by reminding us that as long as we believe, anything is possible.

At Firefly we believe that it is important to find that inner light to guide us through life's journey, and our handmade clothing and accessories are a way for you to express life's adventures. 

We let the light guide us during the creation of our collections, as we find inspiration in everything around us.

Explore our collections and find the one that inspires you!