Shipping Policy
Shipping Policy
All items are shipped out of Los Angeles, U.S.A.
WITHIN THE U.S.A
Most items are usually shipped out within 2-14 business days. Please allow ample delivery time to receive your order. We know you are just as excited to receive your product(s) as we are sending them!
Free Shipping on orders over $100 within the Continental US. Orders using free shipping will be sent out using USPS First Class or UPS Ground.
Please note that all embroidery products require additional processing time.
INTERNATIONAL
All items are shipped out of Los Angeles, U.S.A.
We currently ship to the following Countries:
United States of America, Australia, Austria, Albania, Argentina, Belarus, Belgium, Bosnia & Herzegovina, Brazil, Bulgaria, Canada, Chile, Colombia, Croatia, Cuba, Cyprus, Czechia, Denmark, Ecuador, Estonia, Equatorial Guinea, Finland, France, Germany, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Kuwait, Latvia, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, New Zealand, North Macedonia, Mexico, Norway, Poland, Portugal, Romania, Russia, Serbia, Slovakia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Arab Emirates, United Kingdom, and Vatican City.
All international customers are responsible to pay for their local customs (VAT) fees on delivery if applicable. We are not responsible for any unpaid customs fees or returned packages due to failure of payment of those fees. A refund will not be issued for orders that are abandoned or returned due to unpaid DHL, USPS, UPS custom fees.
All items will be shipped out within 2-14 days. Please allow ample delivery time to receive your order after that time. We know you are just as excited to receive your product(s) as we are sending them!
Please note that all embroidery products require additional processing time.
Lost Orders or Mis-routed Orders
Our responsibility with shipping is to get your order to the courier. In some rare cases the US Postal Service and other couriers may lose your package or more likely, deliver it to the wrong address. We cannot be held responsible for a lost or misplaced packages once they reache the courier and during holiday periods of heavy shipping, couriers often misplace or make mistakes delivering packages that take time to for them to correct. If your shipment tracking shows delivered and you did not receive it, you must check with your local post office branch or other courier as most cases we find they mistakenly deliver to the wrong address. When the packages are scanned as "Delivered" they record the GPS coordinates of the exact delivery location and can retrieve it for you if it was indeed delivered to the wrong address.
IMPORTANT: Please note that COVID-19 has had a serious impact on USPS and UPS shipments. Please allow a few extra days for delivery just in case there are any delays in transit. Thank you!
◆ Sending as a gift? Don't worry; Contact us and we will make sure not to include any paper invoices in our packaging!
