Shipping Policy
Shipping Policy
All items are shipped out of Los Angeles, U.S.A.
WITHIN THE U.S.A
Most items are usually shipped out within 2-14 business days. Please allow ample delivery time to receive your order. We know you are just as excited to receive your product(s) as we are sending them!
Free Shipping on orders over $100 within the Continental US. Orders using free shipping will be sent out using USPS First Class or UPS Ground.
Please note that all embroidery products require additional processing time.
INTERNATIONAL
All items are shipped out of Los Angeles, U.S.A.
We currently ship to the following Countries:
United States of America, Australia, Austria, Albania, Argentina, Belarus, Belgium, Bosnia & Herzegovina, Brazil, Bulgaria, Canada, Chile, Colombia, Croatia, Cuba, Cyprus, Czechia, Denmark, Ecuador, Estonia, Equatorial Guinea, Finland, France, Germany, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Kuwait, Latvia, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, New Zealand, North Macedonia, Mexico, Norway, Poland, Portugal, Romania, Russia, Serbia, Slovakia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Arab Emirates, United Kingdom, and Vatican City.
All international customers are responsible to pay for their local customs (VAT) fees if applicable.
Lost Orders or Mis-routed Orders
IMPORTANT: Please note that COVID-19 has had a serious impact on USPS and UPS shipments. Please allow a few extra days for delivery just in case there are any delays in transit. Thank you!
◆ Sending as a gift? Don't worry; Contact us and we will make sure not to include any paper invoices in our packaging!
Let customers speak for us
from 574 reviewsGreat quality. Extremely comfortable. Got it for my wife for Xmas and she absolutely loves it. Thank you!
Was very excited to find this after watching Loki season 2. The item shipped very quickly and I’ve been wearing it daily since it arrived. Super comfortable too! I will absolutely be buying more from this shop in the future.
Also love the handwritten thank you note that comes with each order from the seller. Just a personal touch that I really appreciate!
It’s perfect! So soft and such a cute little touch from the owner 🫶🏻
I absolutely love this phone case and would definitely buy from them again.
My wife is a huge fan of this show do I bought this for her birthday and she loves it. She said it's nice and soft too. Will definitely be ordering from you guys again
This was also very comfy, it came in fast just like the Salvatore one. I love these crew necks!! I also thought the note was super sweet.
I ordered this and a Mikaelaon crew neck and they both came in faster than I expected. It’s super comfy, and there was even a sweet little note left in my package for me!! :)
STUNNING!! beautiful embroidery and i loved the little personalized details with the letter ❤️ awesome!
I bought the Kenobi and Skywalker hoodies and they are amazing! My order shipped not even 3 hours after placing my order and it arrived in 3 days. They’re both great quality, fit, and feel amazing. Will definitely be purchasing more items in the future!
Ms. Cuddles is the perfect little Bonnie Bennett teddy bear. Shipping was quick. Arrived in perfect condition. The cutest addition to my Vampire Diaries collection. I highly recommend Firefly as their products are high quality, unique and customer service is 5 star for sure. I will be purchasing more from Firefly!