Refund Policy

Refunds and Exchanges

If you're unhappy with your item or would like to exchange it for a different size or style, you can return it to us within 7 days of receiving it. To process an exchange:

  1. Ship the item back to us at:
    Firefly Shop
    14250 Jurupa Ave
    Fontana, CA 92337
  2. Include a note with your name and order number.

Once we receive the item, we’ll issue store credit for the value of the returned item. Please note:

  • Refunds will not include tax or shipping costs.
  • Items must have Firefly tags attached, free of stains, makeup, or damage. If an item shows signs of wear, store credit will not be issued.

We’re here to help, so don’t hesitate to reach out with any concerns at info@fireflyshoponline.com